Support - Overview

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Support Centre

Biometric Innovations Knowledge Base

Search the knowledge base for product updates and articles.

Downloads

For demos and utility software.

Returning Goods

Find out about policy and procedures for returning goods.

Priority One 24/7 - Support Package

For mission critical environments, when downtime is not an option, rely on Priority One support.

Premier - Support Package

For total peace of mind, and discounted on-site rates.

Essential - Support Package

Cost effective. Unlimited phone and email support.

Free Support

Keep up to date with the latest patches and knowledge base articles.

Support

If you have a support agreement with Biometric Innovations and require support, please contact us by one of the following ways:

Telephone
07 3243 6000 (or international +61 7 3243 6000) and select option 2 for support

Email
support@biometricinnovations.com

Knowledge Base
Search the product knowledge base at http://kb.biometricinnovtions.com

Note: If you do NOT have a support agreement with Biometric Innovations you will only have access to the product knowledge base at kb.biometricinnovtions.com

Here you will be able to find articles and downloads for all current Biometric Innovations software products.